Call Centers Software

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom user fields, knowledgebase, asset manager, project organizer, reports, queries, etc. Modules available for 24/7 customer self-help via the Web, automatic issue escalation, and advanced data searches. Integrates with computer inventory software to aid in IT troubleshooting.

computer inventory software help desks data searches project organizer customer self

Agares Auto-Attendant automatically answers your Skype phone calls, playing pre-recorded messages that the caller can navigate through using their touchtone phone. Using Agares Auto-Attendant means you can now present a very professional image to your customers each and every phone call.

web design agencies sandwich shops example scenario auto attendant touchtone phone

Ten Thumbs Typing Tutor teaches the skill of touch typing in an accessible step-by-step way. It provides full and proper QWERTY and Dvorak tuition with U.S and British keyboard support. Features include: network support, a range of feedback options, and automatic weighting of lessons to get you learning most effectively. Suitable for learners of all ages; it is used in homes, schools, universities and businesses. Friendly and easy to use.

keyboard support keyboard skills financial services organizations typing tutor feedback options

Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction).

customer service staff customer dissatisfaction customer service function staff utilization chart plots

TERAVoice is a high-performance telephony platform for Windows that can implement any type of telephony application like voicemail, automated attendants, voice menus, waiting queues for call centers and custom IVR applications. TERAVoice can also act as a VoIP (Voice over IP) gateway for bridging calls from PSTN to H.323 terminals and computers for inbound and outbound calls.

custom ivr applications interactive voice response increase customer satisfaction configurations flexibility isdn boards

MailManager is the leading Open Source Email Response Management product. It is used by thousands of people in call centers, businesses, education and government. It helps teams to deal with large volumes of email to organizational addresses such as info@example.com, sales@example.com or support@example.com. It provides reporting tools, an email search engine and tools for answering email quickly using standard templates and attachments.

email search engine organizational addresses response management management product reporting tools

Mihov Index Maker is a program that creates a HTML file containing links to all the files in a given directory. If the files are in HTML format it automaticaly inserts the TITLE caption in the link. Now with support for subfolders!

Internet Owl watches websites, and tells you when they have changed. When a change is detected, Internet Owl can inform you in a number of ways, like: Sending you an email, Popping up a window, or Playing a sound of your choice.

CardBase is a small, easy to use, address book and phone dialer that makes a nice replacement for the standard MS Windows Cardfile. Along with the regular fields for names, addresses and phone numbers, CardBase can also store email addresses, FAX numbers and web site URLs. CardBase can be configured to launch your favorite web browser, FAX manager, word processor and email tools. Up to five custom tools can be defined.

Create image maps for your website with this easy-to-use tool from Multimedia Australia. Simply select the image you want to use, choose a shape, then visually draw the image map regions. The image map coordinates can be copied to the clipboard for insertion into your favourite text editor.

WinX Free DVD to iPod Ripper is a professional free DVD to iPod video converter, easily and fast to convert all types of DVD to iPod. It supports all regular video formats including AVI, WMV, FLV, MPEG1/2, ASF, MOV, DivX, XviD, RMVB, MP4, etc. This super DVD to iPod ripper is based on DVD disc sector I/O technology, 100% stable. Support Dolby Surround Audio Coding-3, it also could extract DVD audio into MP3 music file.

Creates ebooks in a few mouse clicks. Create unlimited number of ebooks, add content security function, so you have total control over which pages of your ebook people may access.

AcQuest California 100 Solution 2007 is designed to run on Windows 95, 98, Me, XP, & Vista. It will prepare California Form 100, California Corporation Franchise or Income Tax Return, 3885, Sch D-1, 3805E, 3539, & Deprn Schs, with the unregistered version limitation that data can be printed but not saved. Registered version saves data. See http://www.acquest-solutions.com .