Help Desks Software

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

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The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This software will help you whether you are a business manager charged with researching, planning, and setting up a Help Desk in your organization, an IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies. a Help Desk manager looking for guidance on how to upgrade traditional HelpDesk functions.

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Huelix ScreenPlay Screen Recorder is the only screen recorder that can broadcast screen video as Windows Media video. Perform live web casts and product demos off your screen, in addition to standard screen recording features. Record audio from any supported source and even record streaming video. ScreenPlay produces really small files and has several features that make screen recording fun.

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Tool integrated to Microsoft Outlook e-mail toolbar allows you to reply or forward e-mail with a predefined template. Create a new template as easily as a new e-mail or use your existing e-mails as templates. Organize email templates into subfolder structure to get a quick access to your Templates. Share you templates by forwarding them as e-mails to your coworkers. After installing the ReplyWith they will start using them.

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MailCOPA, simply the best email client available. It is the most powerful out-of-the-box email client you can purchase to date. Not only is MailCOPA easy to use but it is pre-configured to aggressively combat SPAM and viruses and is fully multi-user and multi-machine capable allowing you to share email between users. In addition to being a great help to small and medium sized businesses, MailCOPA also has some great features for home users.

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Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom user fields, knowledgebase, asset manager, project organizer, reports, queries, etc. Modules available for 24/7 customer self-help via the Web, automatic issue escalation, and advanced data searches. Integrates with computer inventory software to aid in IT troubleshooting.

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ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. The product runs as a service on Windows 2008,2003,Vista,XP and2000. Awarded with the 'Software of the Year' award by ItilFoundations.com in 2007 (see also http://www.itilfoundations.com).

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APassword allows you to generate either single or batches of random passwords. You can select from a range of character options including: Letters, Numbers, Symbols, Case Selection and more. These passwords can then be saved to disk in CSV or one per line format. At the click of a button the password is displayed in HUGE characters to make it easy to read out to customers or users.

Microsoft Outlook addin integrated to email toolbar that significantly simplifies the process of sending numerous or repetitive email. Create Canned Text, email Templates, Attachments/Documents, Messenger like Emoticons (smiles), organize it all in Subfolders/Submenus, and make your professional personalized email response in just few clicks. Assign a "Hot" button to Canned and access it from the items toolbar: email, tasks, appointments, notes.

Comprehensive network inventory software for help desks and IT departments. No client installation required to audit targeted machines. Extensive hardware, software and system configuration data captured for both workstations and servers. Use to enforce software license compliance, IT troubleshooting and asset management. On-board reporting tools, search, HotFix dectection, Product (License) Keys, audit scheduling feature and more.